The general manager and staff went above and beyond to help us. We also noticed this manager getting stuck in as it were all over the hotel and helping in every area, he deserves commending for his helpful attitude. Manchester is not the city I remember and we were struggling for parking or assistance when the manager offered us his space. Also seeing the distress on my families faces due to the city and its inhabitants, the staff were quick to give my children various forms of entertainment. I would say that in a city that has rapidly declined into chaos, the Novotel and its staff were a comforting relief and break from the stress we felt.
Andrew
februar 2025
We stopped in the Queen Room. The bathroom was luxurious, great lighting and the rainfall shower is great. Bed and the pillows were comfy, and the room in general was very nice too. Great size TV, and the hotel itself is in a good location. Would definitely stay again.
Luke
februar 2025
Was a step up from where I usually stay and rooms were great
Stephen
mars 2025
Arrived before check-in which was not ideal for hotel, but due to flight ect they went out of their way to give our room priority to get ready for us. Rooms a bit small (being picky) as a family of 4 but we weren't there spend our day in the room. Room cleaned every day with fresh towels and beds changed. Staff are excellent and should commended as they are the face of Novotel!! Food is fantastic, breakfast is superb 👌 if you find a fault..... that's on you!!!!! Brilliant location for trams or buses. Loved our time staying here!!
Gourley
februar 2025
Pasquale at the front desk was very personable and friendly, helpful and professional. The room was a great size and the shower worked very well. The location is fantastic for the centre of Manchester.
Rebecca
januar 2025
The staff were very pleasant, the rooms were clean, the location was perfect for getting into the city. The later checkout was helpful as it allowed us to grab breakfast before heading back to collect our luggage. There was a mix up with the rooms at the start with the type of room but this was my fault and staff were very helpful with sorting this.
Edward
juli 2024
Location was great as there was shopping, food and a museum, the library was great and the children liked the area. The room was nice, we just had quite firm beds and the additional beds where a bit uncomfortable, the shower drain was very slow. Over all the room was a nice size and there was great storage nice size family room. The breakfast was great and my children ate food well.
Shar-shar
september 2024
Very convenient central location. We asked for two room keys which they kindly provided without an issue. The staff were very friendly, polite, well dressed and well groomed. Nice mixture of male and female staff. Not sure if it's staffed 24/7, but there always seemed to be 2 staff working when we entered or exited. Beds for the kids were already set up, room was very clean and modern, excellent condition. Nice beds as well. We all slept soundly, couldn't believe we slept in so late, luckily their is a very generous check out time. Quick keycard drop off/checkout was nice.
Neil
juli 2024
This hotel it’s too notch I stayed here with my two sons and some friends and their family! We were over for the football match! From the moment we arrived we had the most amazing time! The staff are so friendly, the hotel is very family orientated offering the kids personalised wooden toys to keep them entertained! Our room was so comfortable and came with a safe and a fridge which I think is perfect in a hotel! The beds are very comfortable- location is perfect! Will definitely be back!
Jolene
januar 2025
The hotel is in a great location for the centre of Manchester. Tram lines are pretty much right outside and there are shops, bars and restaurants within a short walking distance. The hotel is really modern tastefully decorated and very clean. We didn't eat at the hotel but the food and prices looked good.
Sarah
juli 2024